FAQ

Cupid Crafts - Frequently Asked Questions (FAQs)

WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods including credit cards, debit cards, PayPal.

IS MY PERSONAL INFORMATION SECURE?
Absolutely. At Cupid Crafts, we prioritize your privacy and security. We employ Secure Sockets Layer (SSL) technology to encrypt all personal data sent during the checkout process. For an in-depth look at our data handling practices, please refer to our Privacy Policy.

HOW DOES YOUR SHIPPING PROCESS WORK?
At Cupid Crafts, every product you order is handcrafted and customized especially for you once your purchase is confirmed. Due to the bespoke nature of our items and the care we take in creating each one, please allow 1-3 business days for your product to be shipped. We collaborate with global delivery partners to ensure that your unique item reaches you in the best condition. Each order comes with a tracking number, and we stand by a 100% satisfaction guarantee. Even though our crafting process takes time, rest assured that the result is a product made just for you. For more details on our shipping practices, kindly refer to our shipping & delivery page.

WHAT IF I HAVE A CONCERN OR NEED TO RETURN SOMETHING?

No problem at all. If you have any concerns or wish to return an item, simply get in touch with us. We're here to help and will guide you through the return process.

CAN I CANCEL MY ORDER?
Yes, you can. If you need to cancel an order, please do so within 24 hours of placing it. To initiate a cancellation, drop us an email detailing your reasons. 

NEED ADDITIONAL HELP?
If you have more questions or require further assistance, don't hesitate to reach out. Contact us at info@shopcupidcrafts.com, and our team will be happy to assist you!